Return & Refund Policy

Last Updated: May 20, 2025

At Otoble, we value customer satisfaction and strive to provide a smooth and transparent shopping experience. We understand that there may be situations where a return or refund request is necessary, which is why we have created this Return & Refund Policy to clearly explain the conditions, timelines, and procedures related to returns, refunds, and eligible order issues.

This policy applies to all purchases made through our store for products including jackets, dresses, and skirts. By placing an order with Otoble, customers acknowledge and agree to the terms outlined in this policy.

Return Eligibility

Customers may request a return within 30 days from the date the order is marked as delivered.

To qualify for a return, items should meet the following general conditions:

• The item must be returned within the approved return window.
• The item should be unused, unwashed, and in its original condition.
• Original tags, packaging, and included accessories should remain attached when applicable.
• The product should not show signs of excessive wear, damage, or misuse.

We reserve the right to deny return requests that do not meet the conditions outlined in this policy.

Non-Returnable Situations

While we aim to accommodate reasonable return requests whenever possible, certain situations may make items ineligible for return.

Return requests may be declined under circumstances including but not limited to:

• Items returned after the approved return window.
• Products showing signs of heavy wear, misuse, alteration, or intentional damage.
• Items missing important components, original packaging, or attached tags.
• Products returned in unsanitary or unacceptable condition.
• Items damaged after successful delivery due to customer handling.

If a return does not meet the required conditions, the item may be rejected and returned to the customer.

Return Request Process

Customers who wish to initiate a return should contact Otoble within the eligible return period. To help us process the request efficiently, customers may be asked to provide:

• Order number
• Customer name
• Email address used for the purchase
• Description of the return reason
• Supporting photos when applicable

Once the request is reviewed and approved, customers will receive additional instructions regarding the return procedure.

Items should not be returned without prior authorization from our support team, as unauthorized returns may delay processing or prevent successful verification.

Damaged, Defective, or Incorrect Items

If a customer receives an item that is damaged, defective, or incorrect, we encourage contacting us as soon as possible after delivery.

To assist with the investigation and resolution process, customers may be asked to provide photographs showing:

• The received product
• The packaging condition
• The visible issue or damage
• The shipping label when necessary

Once reviewed, our team will determine the most appropriate resolution based on the situation. Resolution options may include a replacement, refund, or other reasonable support measures depending on the circumstances.

Refund Process

After a returned item is received and inspected, eligible refunds will be processed to the original payment method used during checkout.

Refunds are generally processed within 12 business days after the returned item has been received and approved.

Depending on the customer’s financial institution or payment provider, additional time may be required before the refunded amount officially appears on the account statement.

No Restocking Fees

Otoble does not charge restocking fees for approved returns. Customers will not be charged additional processing fees solely for returning eligible items under this policy.

However, returns that do not comply with policy conditions may be rejected or handled differently depending on the situation.

Late or Missing Refunds

If a refund has been approved but has not appeared within the expected timeframe, customers should first review their bank account or payment provider statement carefully.

Some financial institutions may require additional processing time before refund transactions become visible.

If the refund still cannot be located after allowing reasonable processing time, customers are encouraged to contact our support team for additional assistance.

Order Cancellation

Customers who need to cancel an order should contact Otoble as soon as possible after placing the order.

Orders may only be canceled before fulfillment or shipment begins. Once an order has entered processing or has already been shipped, cancellation requests may no longer be possible.