Shipping & Delivery Policy

Last Updated: May 20, 2025

At Otoble, we are committed to providing customers with a reliable, transparent, and efficient shipping experience. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered after a purchase is placed through our website. We understand that customers expect clear communication and dependable delivery timelines when shopping online, and we continuously work to maintain fulfillment standards that support a smooth shopping experience from checkout to delivery.

This policy applies to all orders placed through our store for products including jackets, dresses, and skirts. By placing an order with Otoble, customers acknowledge and agree to the shipping terms, timelines, and procedures outlined below.

Order Processing

All orders are processed during standard business days, Monday through Friday. Once an order is successfully placed, customers will receive an order confirmation email containing the details of the purchase.

Orders are generally processed within 1 business day. Processing includes payment verification, inventory confirmation, packaging preparation, quality review when necessary, and shipment scheduling with the selected carrier.

Orders placed after the daily cut-off time or during weekends and holidays will begin processing on the next available business day. During periods of increased order volume or promotional activity, processing times may occasionally require additional time.

Processing Information

Details	Information
Handling Time	1 Business Day
Business Days	Monday – Friday
Cut-off Time	5:00 PM (EST)

Shipping Rates & Delivery Time

Otoble currently offers a flat shipping rate for all eligible domestic orders. Shipping timelines begin after the order has been fully processed and transferred to the shipping carrier.

Estimated transit times are based on normal carrier operations and may vary depending on destination, weather conditions, seasonal demand, or logistical disruptions outside our direct control.

Shipping Timeline

Shipping Stage	Estimated Time
Handling Time	1 Business Day
Transit Time	2 – 6 Business Days
Estimated Delivery Time	3 – 7 Business Days

Shipping Cost

Shipping Method	Cost
Standard Shipping	Flat Rate: $6.99

Cut-off Time Explanation

Our daily order cut-off time is 5:00 PM (EST), Monday through Friday. Orders submitted before the cut-off time are generally included in the same business day’s processing queue.

Orders placed after 5:00 PM (EST) will typically begin processing on the following business day. Orders submitted during weekends or public holidays are processed once normal business operations resume.

This structured processing schedule helps maintain accurate order handling, fulfillment efficiency, and dependable shipping operations.

Shipping Carriers

Otoble works with established shipping carriers to ensure reliable delivery services and shipment tracking visibility for customers across the United States.

Shipping carriers may include:

USPS
UPS
FedEx

Carrier selection may vary depending on the destination, operational availability, package size, or logistical efficiency.

Tracking Information

Once an order has been shipped, customers will receive a shipping confirmation email that may include tracking information when available.

Tracking updates may require some time to appear after the carrier receives the package. Customers can use the tracking number to monitor shipment progress and delivery status directly through the carrier’s tracking system.

If tracking information appears delayed or inactive for an extended period, customers are encouraged to contact our support team for assistance.

Delivery Issues

While we work to ensure successful delivery for every shipment, certain delivery-related situations may occasionally occur during transit.

Delayed Deliveries

Shipping delays may occur due to weather disruptions, transportation limitations, seasonal carrier volume increases, or operational interruptions beyond our direct control. Estimated delivery times should be considered approximate and not guaranteed.

Lost Packages

If a package appears lost or tracking updates stop for an unusually long period, customers should contact us promptly so we can assist in reviewing shipment details and coordinating with the carrier when appropriate.

Incorrect Address Information

Customers are responsible for providing complete and accurate shipping information during checkout. Incorrect or incomplete address details may result in shipping delays, failed delivery attempts, or returned packages.

If an address correction is needed after placing an order, customers should contact us immediately. While we will attempt to update the information before shipment, address modifications cannot always be guaranteed once processing has begun.

Delivered but Not Received

If tracking indicates that a package has been delivered but the customer cannot locate it, we recommend checking nearby areas, mailrooms, front desks, neighbors, or household members before contacting the carrier and our support team.

Order Changes & Cancellation

Customers who need to modify or cancel an order should contact Otoble as soon as possible after placing the order.

Due to fast processing timelines, changes or cancellations are only possible before fulfillment begins. Once an order has entered processing or has already been shipped, modifications may no longer be available.

Requested changes may include: