Cancel / Change Order

Last Updated: May 20, 2025

At Otoble, we understand that customers may occasionally need to modify or cancel an order after it has been placed. Because our fulfillment process is designed to operate efficiently and process orders quickly, we encourage customers to review all order details carefully before completing checkout.

This Cancel / Change Order Policy explains the conditions, timelines, and procedures related to order cancellation requests, shipping address updates, product modifications, and other order-related adjustments.

By placing an order through Otoble, customers acknowledge and agree to the terms outlined in this policy.

Order Cancellation Requests

Customers may request to cancel an order shortly after the order has been placed. Cancellation requests are reviewed based on the current processing status of the order at the time the request is received.

Because many orders are processed quickly for shipment, cancellations can only be accommodated before fulfillment or shipping preparation has begun.

Once an order has entered processing, packaging, carrier scheduling, or shipment stages, cancellation requests may no longer be possible.

Order Modification Requests

Customers who need to update information after placing an order should contact Otoble as soon as possible. Our team will review the request and determine whether modifications can still be made before fulfillment begins.

Requested modifications may include:

• Shipping address updates
• Name corrections
• Email or contact information updates
• Product quantity adjustments
• Product size or variation changes

Modification requests are not guaranteed and depend on the processing status of the order at the time the request is received.

Once fulfillment activities have started, certain changes may no longer be possible due to operational and shipping procedures.

Address Changes

Customers are responsible for ensuring that shipping information is complete and accurate during checkout.

If an incorrect or incomplete shipping address is submitted, customers should contact us immediately after placing the order. We will make reasonable efforts to update the address before shipment processing begins.

However, once an order has been transferred to the carrier or entered shipment preparation, address modifications may no longer be possible.

Otoble is not responsible for delivery issues, delays, or lost packages resulting from inaccurate customer-provided shipping information.

Orders Already Shipped

Once an order has been shipped and tracking information has been generated, the order can no longer be canceled or modified through Otoble.

Customers who no longer wish to keep shipped items may refer to our Return & Refund Policy for information regarding eligible returns after delivery.

Shipping carriers may independently offer certain delivery management options; however, availability depends on the carrier’s policies and operational systems.

Duplicate Orders

If a customer accidentally places duplicate orders, they should contact our support team immediately for assistance.

Duplicate order cancellation requests are reviewed based on processing status and operational timing. Prompt communication increases the likelihood that adjustments can be made before shipment preparation begins.

Fraud Prevention & Verification

For security and fraud prevention purposes, certain orders may require additional verification before changes or cancellations can be processed.

Otoble reserves the right to request identity confirmation, payment verification, or additional information when necessary to protect customers and maintain secure transaction practices.

Refunds for Canceled Orders

If a cancellation request is successfully approved before shipment, eligible refunds will generally be issued to the original payment method used during checkout.

Refund processing timelines may vary depending on payment providers and financial institutions.

Customers may need to allow additional processing time before refunded amounts officially appear on account statements.

Customer Responsibilities

Customers are encouraged to carefully review all order information before submitting purchases through our website.

This includes verifying:

• Shipping address accuracy
• Selected product variations and quantities
• Contact information
• Payment details

Accurate order information helps reduce processing delays and improves fulfillment efficiency.